Privacy Policy

When you request service, we may collect your name, email address, phone number, service address, preferred start date, gate and access instructions, information about your dogs, yard details, and the services you select. During service, we record visit notes and private completion photos of the yard or secured gate.

When someone submits a vendor request, we may collect the selected vendor type, the owner's or representative's name and contact information, an optional business or DBA name and website, city and ZIP code, nonbinding route preferences, service radius, relevant experience, transportation and smartphone capability, and limited independent-operation and insurance-readiness information. The public request is not designed to collect Social Security numbers, bank details, driver-license images, EINs, W-9s, tax forms, or background-check authorization.

Our website and hosting providers may also receive basic technical information, such as browser type, device type, IP address, and pages visited, as part of operating and protecting the website.

We use service-request information to respond to your request, confirm whether your property fits an available route, prepare pricing, schedule and provide service, communicate about visits or billing, maintain business records, improve the customer experience, and address safety or legal concerns.

We use vendor-request and business-representative information to evaluate present or future service-provider qualifications, contact the business, manage review status, prevent duplicate or abusive submissions, maintain business records, and meet safety or legal obligations. Submitting a request does not establish a vendor relationship or guarantee approval, route offers, work, or earnings.

Accepted service partners receive the address, yard details, and access instructions needed for their assigned visits. Completion photos are available through protected customer, partner, and owner access. Stripe handles secure customer billing and partner financial onboarding. Our email provider delivers service messages. Information may also be shared with service providers that help us operate the website, communicate with customers, plan routes, schedule visits, manage billing, or maintain records. We may also disclose information when required by law or when reasonably necessary to protect customers, service providers, property, or the business.

We do not collect payment-card, tax-ID, W-9, or payout-account details through the public vendor request. If a vendor is approved, a separate secure provider may handle tax certification, identity verification, and payout information under its own privacy practices.

We keep information for as long as reasonably needed to provide service, maintain business and tax records, resolve concerns, and meet legal obligations. We use reasonable safeguards, but no website or storage system can be guaranteed completely secure.

You may ask us to review, correct, or delete personal information by using the website service-request form or replying to a message from us. Some information may need to be retained for completed transactions, business records, safety, or legal obligations.

We may update this policy as the website or service changes. The effective date above identifies the current version.

For privacy questions or requests, use the website service-request form or reply directly to a message you received from The PooPoo PoPo.