Privacy Policy

When you request service, we may collect your name, email address, phone number, service address, preferred start date, gate and access instructions, information about your dogs, yard details, and the services you select.

Our website and hosting providers may also receive basic technical information, such as browser type, device type, IP address, and pages visited, as part of operating and protecting the website.

We use your information to respond to your request, confirm whether your property fits an available route, prepare pricing, schedule and provide service, communicate about visits or billing, maintain business records, improve the customer experience, and address safety or legal concerns.

Information may be shared with service providers that help us operate the website, communicate with customers, plan routes, schedule visits, manage billing, or maintain records. We may also disclose information when required by law or when reasonably necessary to protect customers, workers, property, or the business.

We do not collect payment-card details through this website. If your route is approved, billing arrangements will be explained separately. Any payment provider used will handle payment information under its own privacy practices.

We keep information for as long as reasonably needed to provide service, maintain business and tax records, resolve concerns, and meet legal obligations. We use reasonable safeguards, but no website or storage system can be guaranteed completely secure.

You may ask us to review, correct, or delete personal information by using the website service-request form or replying to a message from us. Some information may need to be retained for completed transactions, business records, safety, or legal obligations.

We may update this policy as the website or service changes. The effective date above identifies the current version.

For privacy questions or requests, use the website service-request form or reply directly to a message you received from The PooPoo PoPo.